Telsis Urges Operators to Adopt Smart Messaging Services
That’s the blunt assertion from messaging firm Telsis in the run-up to the Global Messaging World Congress conference in London, which takes place on 19 and 20 June.
In a briefing paper1 to be published on 19 June, Telsis defines six ways in which services delivered from within the network are more effective in the fightback against third party OTT messaging than branded smartphone apps.
The first is ubiquity. Telsis notes that, unlike apps, network services work on all mobile phones. Apps. Acording to the mobile analyst, Tomi Ahonen, just three of the top 42 countries have per capita smartphone penetration of more than 50 per cent, meaning that in the 39 others, operators deploying apps will deny at least half of their customers the benefits of smart messaging. The scale of the missed opportunity, says Telsis, gets larger, the lower the level of smartphone penetration a country has.
The second factor is continuity. Network services are always ‘there’, and require no downloads, even if a handset is replaced. In contrast, each individual app must be downloaded by the user. A replacement handset means a fresh download.
Thirdly, ease of use. Network services are always behind the messaging button on any phone. Users don’t have to configure them and they can expect commonality of operation across every service. Apps present differently, dependent upon software vendor, handset OS and app type.
The fourth factor is value creation. Network services are provided by the operator, not third party software vendors or OTT players. They enhance working and social lives, strengthening the relationship between the network brand and its customers.
Fifthly, availability. Network services such as archive to cloud or copy to email operate whether or not target handsets are switched on or in coverage. In contrast, handset apps require target handsets to be reachable.
The final factor is differentiation. Network services allow operators to configure packages of messaging services to create a strong brand personality across multiple segments. In contrast, says Telsis, apps are chosen by individual phone users and only serve to reduce the operator to the status of a data pipe.
“Operators looking to push back against the threat from third party OTT messaging need to carefully evaluate the two contending delivery models,” says Telsis business development director, Stuart Kelly. “As we show in our paper on hybrid smart messaging, we believe that the network services model gives operators a far better platform from which to challenge newcomers. End users want to be able to use messaging, whatever device they happen to have to hand. SMS is the transport mechanism that uniquely positions operators to satisfy that desire. Messaging might present on a tablet or a smartphone via an app, or on a standard talk and text phone as a text. The key point is that the operator is able to leverage its network to allow universal trans-device branded messaging of the sort that the third party OTT players simply cannot match.”
Telsis has delivered service innovations to communications service providers globally for almost a quarter of a century. The company says its solutions enable operators to generate more revenue, strengthen their brands, recruit and retain more customers, drive up Net Promoter Scores and increase profitability.