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Smartsheet acquires business chatbot startup Converse.AI

Tyrone Stewart

Smartsheet Converse.AIWork management platform Smartsheet has completed the acquisition of Converse.AI, a startup that enables companies to create bots for business automation. The financial details for the deal have not been disclosed.

Converse.AI’s Chatflow technology, launched in 2016, provides a workflow engine that enables businesses to build and manage bots without having to write any code. This will be integrated into the Smartsheet platform meaning the Bellevue, Washington-based company’s customers can create natural language experiences that can link to popular messaging platforms such as Slack, Workplace by Facebook, Salesforce, Google, Paypal, and more.

“The need for a better way to execute work is real and immediate, and automation plays a critical role in helping organisations achieve competitive advantage,” said Mark Mader, Smartsheet's CEO. “With Converse.AI's team and technology, we gain the type of innovative natural language and chatflow capabilities that will accelerate our ability to empower business users to automate important workflows and use intelligent natural language interactions to execute work.”

Under the acquisition, the entire Converse.AI team – including founders Tony Lucas and Gihan Munasinghe – will stay in place. In addition, its existing customer relationships and agreements will not suffer, while its platform will continue to be supported.

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