Edelweiss Tokio Life Insurance has rolled out a WhatsApp, chat-based personalised HR solution to serve over 4,000 employees across India. The solution will allow employees to access HR information on the go, via a 24/7 helpdesk with short turnaround times. It also allows Edelweiss Tokio Life Insurance to proactively share company-wide communications to a dispersed workforce, seamlessly.

The solution is powered by Yalochat, an artificial intelligence-driven CRM platform that helps companies build personalised relationships at scale. It enables the insurance company’s employees to raise HR queries and get a response in real-time, with the aim of improving and increasing employee engagement and satisfaction. The solution also allows for personalised responses to frequently asked questions.

“Our goal is to create an easy interaction platform with our employees, especially the ones working in our branches,” said Edelweiss Tokio Life Insurance chief human resource officer, Vikas Bansal. “We want to cut down the turnaround time and facilitate quick access to resolve their issues. Yalochat has helped us build strong AI capabilities on the most preferred communication medium currently, WhatsApp. We are certain it will help us meet our objective.”